Who we are
Baseline Solutions is a registered partnership operating in Killarney, Ireland. Our website address is: https://www.baselinesolutions.ie.
This privacy policy applies to all visitors and customers using or accessing our website. It also applies to any manual data handling that we may perform in dealing with clients.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Email and Contact forms
- We use Google/G Suite to process all internal email and communication with our customers. Google’s privacy policy is available here.
- Customers that email us, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in G Suite archives.
- We keep all email and contact form communication indefinitely to help us provide support and improve our services. Individuals can request copies of any previous correspondence with us at any time.
Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.
- We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here: https://policies.google.com/privacy. You can learn more about how to opt-out of tracking in Google Analytics here.
Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features may not function properly without the aid of cookies.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request to be forgotten and we will erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to info@baselinesolutions.ie. When you email us with a request, we may ask that you provide us with information necessary to confirm your identity.
We try to answer every email promptly where possible, and provide our response within the time period stated by applicable law. Keep in mind, however, that there will be residual information that will remain within our databases, access logs and other records, which may or may not contain your Personally Identifiable Information.
How we protect your data
The security and reliability of our service is our number one priority. We invest heavily in the training of our staff and our infrastructure to ensure that best practices are followed in everything that we do.
See wordpress.org/about/security for details on the security of the WordPress core itself.
- Prevention is best when it comes to security, and as a first step, we follow all WordPress Code Standards in the plugins that we build and use.
- In addition, we have an extensive internal review and Quality Assurance process in place specifically to prevent potential security vulnerabilities in our plugins and services.
- All staff (including any contractors) undergo initial training to ensure proper understanding of all security-related processes. Staff regularly attend industry conferences and otherwise stay informed of best practices and relevant trends. Staff review and agree, in writing, to all policies and procedures annually.
What data breach procedures we have in place
Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.
How to Contact us
Baseline Solutions
Gortnacarriga
Killarney
Co. Kerry
Republic of Ireland